Information We Collect
At astrivonexara, we collect various types of information to provide you with our small business financial management services. Understanding what information we collect and why helps you make informed decisions about using our platform.
Personal Information You Provide
- Account registration details including your name, email address, and contact information
- Business information such as company name, address, and business type
- Financial data including bank account information, transaction records, and payment details
- Identity verification documents when required for compliance purposes
- Communication preferences and support ticket information
Automatically Collected Information
When you use our services, we automatically collect certain technical information to improve your experience and ensure platform security. This includes device information, usage patterns, and interaction data with our platform features.
- Device identifiers, IP addresses, and browser information
- Usage analytics including page views, feature usage, and session duration
- Location data based on IP address for security and compliance
- Error logs and performance metrics to maintain service quality
Why We Collect This Information
We collect information primarily to provide financial management services, ensure platform security, comply with regulatory requirements, and improve user experience. Every piece of data collected serves a specific purpose in delivering our services effectively.
How We Use Your Information
Your information enables us to deliver comprehensive financial management services tailored to your business needs. We use this data responsibly and only for legitimate business purposes that benefit your experience with our platform.
Service Delivery
- Processing financial transactions and maintaining accurate records
- Generating financial reports and business insights
- Providing customer support and technical assistance
- Customizing features based on your business requirements
- Sending service notifications and account updates
Platform Improvement
We analyze usage patterns and feedback to continuously enhance our platform. This helps us identify areas for improvement, develop new features, and ensure our services meet evolving business needs effectively.
- Analyzing user behavior to optimize platform performance
- Developing new features based on user needs and preferences
- Conducting security assessments and fraud prevention
- Testing new functionalities and interface improvements
Legal and Compliance
As a financial services provider, we must comply with various regulations and legal requirements. This includes maintaining records, reporting suspicious activities, and cooperating with regulatory authorities when necessary.
Information Sharing and Disclosure
We understand that your business information is confidential and sensitive. astrivonexara never sells your personal information to third parties and only shares data when necessary for service delivery or legal compliance.
Service Providers
We work with trusted third-party service providers who help us deliver our services. These partners are contractually bound to protect your information and can only use it for specified purposes.
- Payment processors for secure transaction handling
- Cloud storage providers for data backup and security
- Analytics services for platform improvement insights
- Customer support tools for efficient service delivery
Legal Requirements
In certain circumstances, we may be required to disclose information to comply with legal obligations, protect our rights, or ensure user safety. We always aim to provide the minimum amount of information necessary.
Your Control Over Sharing
You can control certain aspects of information sharing through your account settings. We provide clear options for managing your privacy preferences and will always respect your choices within legal and operational constraints.
Data Security Measures
Protecting your financial data is our top priority. We employ multiple layers of security measures to ensure your information remains safe from unauthorized access, theft, or misuse.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Secure data centers with physical access controls
- Automated monitoring for suspicious activities
Operational Security
Our team follows strict security protocols and receives regular training on data protection best practices. We maintain comprehensive security policies and procedures to ensure consistent protection of your information.
- Background checks for all employees with data access
- Role-based access controls limiting data exposure
- Regular security training and awareness programs
- Incident response procedures for security breaches
Data Backup and Recovery
We maintain secure backups of your data to ensure business continuity and prevent data loss. Our backup systems are encrypted and regularly tested to ensure reliable recovery capabilities when needed.
Your Privacy Rights
You have significant control over your personal information and how it's used. We respect your privacy rights and provide clear mechanisms for exercising these rights whenever you choose to do so.
Access and Portability
You can request access to all personal information we hold about you. We also provide data portability options, allowing you to export your data in commonly used formats if you decide to switch platforms.
- Request a complete copy of your personal data
- Export your business data in standard formats
- Review how your information is being used
- Obtain information about data sharing practices
Correction and Deletion
You can correct inaccurate information or request deletion of your data. We'll process these requests promptly while considering any legal obligations that may require us to retain certain information.
- Update incorrect personal or business information
- Request deletion of your account and associated data
- Withdraw consent for optional data processing
- Limit processing of your information in certain circumstances
How to Exercise Your Rights
Contact our privacy team at info@astrivonexara.sbs with your specific request. We'll verify your identity and process your request within 30 days. Some requests may take longer due to complexity or legal requirements.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services, comply with legal obligations, and maintain business records. Our retention policies balance your privacy rights with operational and legal requirements.
Retention Periods
- Account information: Retained while your account is active plus 7 years after closure
- Financial records: Maintained for 7 years to comply with tax and audit requirements
- Support communications: Kept for 3 years to improve service quality
- Usage analytics: Anonymized and retained for 2 years for platform improvement
- Security logs: Maintained for 1 year for incident investigation
Deletion Process
When retention periods expire or you request deletion, we securely remove your information from our active systems. Some data may remain in backup systems for additional security, but will be inaccessible and scheduled for permanent deletion.
Legal Retention Requirements
As a financial services provider, we must retain certain information to comply with tax laws, anti-money laundering regulations, and audit requirements. These legal obligations may extend retention periods beyond your service usage.
International Data Transfers
Your information may be transferred to and processed in countries outside Malaysia where our service providers operate. We ensure appropriate safeguards are in place to protect your data during international transfers.
Transfer Safeguards
- Standard contractual clauses with international service providers
- Adequacy decisions for transfers to countries with equivalent protection
- Certification schemes and codes of conduct compliance
- Regular audits of international processing arrangements
Data Processing Locations
Our primary data processing occurs within Malaysia, with some services hosted in Singapore and other countries with adequate data protection laws. We maintain transparency about where your data is processed and stored.
Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our dedicated privacy team.
Privacy Team Contact
Email: info@astrivonexara.sbs
Phone: +60378476403
Address: Ground Floor PT 266, Seksyen 7, Jalan Merbau
Bandar Kota Bharu, 15300 Kota Bharu, Kelantan, Malaysia
Response Timeline
We aim to respond to privacy inquiries within 48 hours and resolve most requests within 30 days. Complex requests may require additional time, and we'll keep you informed of our progress throughout the process.
This privacy policy was last updated on January 15, 2025. We may update this policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or platform notifications.